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Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?
Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?
A. 100 ms, 3 heartbeats
B. 100 ms, 5 heartbeats
C. 400 ms, 3 heartbeats
D. 400 ms, 5 heartbeats
E. The heartbeat interval and maximum missed heartbeats settings can be customized by a system administrator
You are about to perform a Tech Refresh upgrade for a customer. The customer wants more details about how the historical data is maintained. The customer has two sides each with a router, logger, and HDS-DDS. Which is the best explanation?
A. The loggers exchange historical data to keep themselves up to date and each logger keeps its local HDS-DDS up to date.
B. The routers exchange historical data to keep themselves up to date and each router keeps its local HDS-DDS up to date.
C. The HDS-DDSs continuously synchronized the historical data to keep themselves up to date.
D. Each side synchronized its data from the logger using SQL replication.
When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?
A. Cisco Unified ICM call router and logger
B. Cisco Unified ICM call router and administrative workstation
C. Cisco Unified ICM call router and peripheral gateway
D. administrative workstation and HDS-DDS
In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true?
A. The system stops routing calls because it cannot function without a private network.
B. The private network data is rerouted automatically over the visible network.
C. Both call routers go active and attempt to split the system until the private network is restored.
D. The system continues to operate but with only one call router in simplex mode.
Which two things can cause the “Send to VRU” to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)
A. No network VRU is configured for the routing client.
B. VRU PIM just got out of service.
C. Incorrect media file name.
D. Send to originator is not enabled.
E. Primary VRU peripheral gateway is out of service.
Refer to the exhibit. This exhibit is the setup of the Cisco Unified Customer Voice Portal Server. Based on this configuration, which two options must be configured in the Cisco Unified Contact Center Enterprise Configuration Manager tool? (Choose two.)
A. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 5000.
B. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 100.
C. A VRU PG peripheral should be configured with a peripheral ID of 5000.
D. A network VRU should be configured with a label of maximum length 10 digits.
E. A PG explorer peripheral should be configured with a peripheral ID of 200.
Which Cisco Finesse CLI command provides the license MAC address?
A. show network status
B. show net status
C. show status
D. show network detail
E. show net detail
Which four items does the Cisco Finesse administrative application allow administrators to configure? (Choose four.)
A. connections to the CTI OS server and the Administration & Data server database
B. cluster settings for VOS replication
C. ready and login reason codes
D. wrap-up reasons and phonebooks
E. workflows and workflow actions
F. call variable and ECC variable layout
G. desktop layout and conference resources
H. upload third-party gadgets
Which command is issued to check the replication status of a Cisco Unified Intelligence Center cluster?
A. utils dbreplication
B. utils dbreplication runtimestate
C. utils dbreplication summary
D. show dbreplication status
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