Category Archives: EX0-117 dumps

QUESTION 161 Remediation planning is BEST described in which of the following ways? A.    Planning how to recover the cost of a change B.    Planning the steps required to be taken if a change is unsuccessful C.    Planning how to … Read More »

QUESTION 151 Which of the following activities would be performed by a process manager? 1. Monitoring and reporting on process performance 2. Identifying improvement opportunities 3. Appointing people to required roles A.    All of the above B.    1 and 3 … Read More »

QUESTION 141 Which of the following processes contributes MOST to quantifying the financial value of IT services to the business? A.    Service level management B.    Financial management C.    Demand management D.    Risk management Answer: B QUESTION 142 Which of the … Read More »

QUESTION 131 Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle? 1. Providing an understanding of what strategy is 2. Ensuring a working relationship between the customer and service provider 3. Defining … Read More »

QUESTION 121 Which one of the following is the BEST definition of an event? A.    Any change of state that has significance for the management of a configuration item (CI) or IT service B.    An unplanned interruption to an IT … Read More »

QUESTION 111 Which areas of service management can benefit from automation? 1. Design and modeling 2. Reporting 3. Pattern recognition and analysis 4. Detection and monitoring A.    1, 2 and 3 only B.    1, 3 and 4 only C.    2, … Read More »

QUESTION 101Which process is involved in monitoring an IT service and detecting when the performance drops below acceptable limits? A.    Service asset and configuration managementB.    Event managementC.    Service catalogue managementD.    Problem management Answer: B QUESTION 102Which one of the following … Read More »

QUESTION 91 Which of the following statements about service asset and configuration management is/are CORRECT? 1. A configuration item (CI) can exits as part of any numbers other CIs at the same time 2. Choosing which CIs to record will … Read More »

QUESTION 71 Which of the following statements about standard changes are CORRECT? 1. The approach is pre-authorized 2. The risk is usually low and well understood 3. Details of the change will be recorded 4. Some standard changes will be … Read More »

QUESTION 61 Which statement about the emergency change advisory board (ECAB) is CORRECT? A.    The ECAB considers every high priority request for change (RFC) B.    Amongst the duties of the ECAB is the review of completed emergency changes C.    The … Read More »

QUESTION 51 What are underpinning contracts used to document? A.    The provision of IT services or business services by a service provider B.    The provision of goods and services by third party suppliers C.    Service levels that have been agreed … Read More »