Avaya Aura Contact Center Maintenance and Troubleshooting Exam: 3301 Exam
3301 Questions & Answers
Exam Code: 3301
Exam Name: Avaya Aura Contact Center Maintenance and Troubleshooting Exam
Q & A: 56 Q&As
QUESTION 1
In Avaya Aura Contact Center (AACC), how do you create auto responses that address the most
commonly received e-mail queries?
A. Run ,1 “Contacts is Closed by Auto Suggestion, top 5” historical report from the “Multimedia” folder
in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and auto
suggestion keywords and responses from the report to create new e-mail auto-respect.
B. Enable “Keyword Reporting” for e-mail contactsinthe “E mail” tool in Contact Center Multimedia (CCMM)
Administration, then use the “Keyword Frequency” tool to determine which keywords would be used
to trigger new auto-responses.
C. Run a “Contact Summary” report in Historical Reporting on the CCMA server and create auto-responses
based on the most frequently-occurring e-mail contact topics in the report.
D. Use the “Auto-Suggest Promotion” tool in CCMM Administration to promote auto-suggestions
auto-responses based on the percentage of contacts for which each auto-suggestion was selected.
Answer: D
QUESTION 2
While Investigating an Issue with an Avaya Aura Contact Center (AACC) Contact Center Manager
(CCMS), you discover that the Task Flow Executor (TFE) frequently restarts. In an effort to
discover the cause of the restarts, you decide to review the TFE log file.
Which file contains the most recent TFE logs?
A. D:\Avaya\Logs\CCMS\TFE 1.log
B. D:\Avaya\l_ogs\CCMS_TFF 1.log
C. D:\Avaya\Logs\CCMS_TFE_5.log
D. D:\Avaya\Logs\CCMS\CCMS_TFE_1.log
Answer: D
QUESTION 3
Where are current SIP messages logged by Contact Center Manager Server?
A. C:\Avaya\logs\CCMS\SipMessages0
B. D:\Avaya\Logs\CCMS\SGM\SipMessages0
C. D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0
D. F:\Traces\Avaya\Logs\CCMS\SGM\SipMessagesO
Answer: C
QUESTION 4
In the Avaya Aura Contract Center (AACC) SIP environment, when a call is presented to an
agent’s telephone, the Avaya Aura Agent Desktop (AAAD) also alerts the agent to the incoming
call. The call may be answered either via the telephone or AAAD.
If the agent uses the AAAD to answer the call, which protocol is used between AACC and the
switch to signal off-hook?
A. CCT
B. SIP RTP
C. TAPI
D. TR87
Answer: D
QUESTION 5
An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read,
and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot
open attachments in inbound e-mails.
What is a possible cause of this problem?
A. The agent’s web browser is not set for the correct character encoding.
B. .NET 3.5 Service Pack 1 is not installed on the agent’s computer.
C. Internet Explorer is not set as the default browser on the agent’s computer.
D. The agent has not been granted “open E-mail Attachments” rights in Contract Center multimedia
(CCMM).
Answer: C
QUESTION 6
The C:\WINDOWS\system32\drivers\etc\hosts file on the Contact Center Manager Server (CCMS)
contains multiple entries for each host. You have removed the duplicate entries by manually
editing the file.
What should you do next to completely resolve the issue?
A. Run the Server Configuration utility, save and apply all changes, then reboot the CCMS server.
B. Reboot the CCMS server.
C. Use the windows services utility to restart the MAS Configuration manager services.
D. Run the CCMS network Configuration utility, save and apply all changes, then reboot the CCMS server.
Answer: A
QUESTION 7
At an elevated level, engineers have designed the architecture ol SH’ around ttv<> varlel les of
component s.
Which SIP component is comprised of two subcomponents, where one component initiates SIP
the other component responds to requests?
A. User Agent
B. SIP Gateway Manager
C. Back to-Back User Ag
D. SIP Server
E. SIP Gateway
Answer: A
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