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21 Dec

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According to Cisco best practice, which option must you understand before you identify business outcome opportunities?

A.    organization chart
B.    decision-making process
C.    current technology plan
D.    customer value proposition

Answer: D

Which three questions are specified by the Seven Elements Framework? (Choose three.)

A.    Working environment characteristics?
B.    Existing relationship?
C.    Compliance with ISO 20K?
D.    Understanding of own and others interests?
E.    Consequences of not reaching agreement or support?

Answer: BDE

RACI model aids can be used to understand specific aspects of stakeholders’ involvement in businesses. What does RACI stand for?

A.    Responsible, Accountable, Consulted, Informed
B.    Reconciler, Accountable, Consulted, Independent
C.    Responsible, Assertive, Consulted, Informed
D.    Reconciler, Assertive, Consulted, Informed
E.    Responsible, Accountable, Consulted, Influenced

Answer: A

What is the benefit of using the Business Model Canvas to understand and describe the customer’s business?

A.    It is a mandatory tool in every business school.
B.    Business models are the same across industry verticals.
C.    Understanding the customer business model is essential for determining the right business outcomes.
D.    Each organization has multiple business models.

Answer: C

What are the most reliable sources for enablement at Cisco besides playbooks?

A.    Wikipedia & Google
B.    PartnerCentral and Salesconnect
C.    Industry articles & blogs
D.    Research and trends reports

Answer: B

How does a performance measurement help the customer business?

A.    Provides feedback on progress towards settled goals.
B.    Compliance of certain industries regulations.
C.    Help companies monitor its past state.
D.    To reward and to discipline employees.

Answer: A

Which options are two features of business requirements? (Choose two.)

A.    Business requirements are managed by stakeholders.
B.    Business requirements support specific business objectives.
C.    Business requirements are prioritized in compliance with influence dynamics.
D.    Business requirements are dynamic in nature and change over time.
E.    Business requirements are always defined inside a line of busines.

Answer: BD

Drag and Drop Question
Drag the two strongest factors to improve business outcomes for a retail industry customer from the left to the right.


What should a sales professional use to ensure a clear understanding of the top priorities of an organization during a business outcome selling?

A.    A technology gap analysis of the organization’s infrastructure.
B.    The list of CSFs and KPIs of the organization.
C.    The analysis of the consumption model that the customer is looking to implement.
D.    A study of the impact that the current state of technology has on the business.

Answer: B

Which three options are customer motivators? (Choose three.)

A.    Achievable Business plan.
B.    Shared risks with the vendor.
C.    Increased services and solutions.
D.    Realizable outcomes.
E.    Simplify IT complexity.

Answer: BDE

Which is a critical first step when thinking about how to communicate technical content to a senior business manager?

A.    Identify a person on her staff who can explain details.
B.    Listen to the customer to understand her KPIs.
C.    Plan out your message to explain potential options.
D.    Draft a high level message using language pulled from the top IT vendors.

Answer: B

When asked about IT skills gaps, where does “Speak business language” fall in a list of concerns?

A.    “Speak business language” would be helpful to improve, but not among the most critcal gaps.
B.    The ranking varies depending on the industry and whether the business person is new in their job.
C.    “Speak business language” is consistently mentioned as a top concern for IT professionals.
D.    “Speak business language” is a very low priority but moving higher because business people
need to learn the terms for technologies like cloud.

Answer: C

IP addressing can be assigned in either a static or dynamic method.
Which two devices would likely be assigned dynamic IP addresses? (Choose two.)

A.    email server
B.    IP phone network
C.    printer
D.    personal laptop
E.    switch

Answer: BD

Which protocol ensures accurate local-time synchronization within a network that consists of routers, switches, and other devices?

A.    NTP
B.    RTP
C.    STP
D.    TDF

Answer: A

Which two are true of closed questions? (Choose two.)

A.    Closed questions are used to retrieve facts.
B.    Respondents can answer closed questions more quickly because they seek a limited amount
of detail.
C.    Closed questions are used to retrieve opinions.
D.    Closed questions are used to make decisions based on the data in a report.
E.    Closed questions are excellent for workshops where you need people to come to a consensus about a design decision.

Answer: AB

What impact on business can cloud technologies provide?

A.    Reducing travel expenses and enhancing productivity
B.    Reducing application’s response time to streamline transactions and getting better customer
and employee satisfaction
C.    Reducing project risk
D.    Improving green brand awareness

Answer: C

Which could be a layer within an enterprise architecture?

A.    Business services
B.    Service level commitments
C.    Organization’s reporting structure
D.    Project office’s governance practices

Answer: A

Which one of the following solutions enables business outcomes in the financial industry?

A.    Multilayer Switching
B.    Remote Expert
C.    Plant Floor Control Network
D.    Internet of Everything
E.    Medianet

Answer: B

Which one of the following solutions enables business outcomes in the manufacturing industry?

A.    Remote Expert
B.    Advanced Routing
C.    Service Provider Network Infrastructure
D.    Plant Floor Control Network
E.    Multilayer Switching

Answer: C

Which is a direct financial benefit from business outcomes?

A.    increased net present value
B.    reduced capital expenditures
C.    increased chargeback
D.    increasedtotal cost of ownership

Answer: B

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